Anger management is the process of learning to recognize signs that you are becoming angry, and taking action to calm down and deal with the situation in a positive and healthy way. These three pillars form the basis of anger management—assertion, empathy and stress management. Let’s take a closer look. [...]
Education is not the learning of facts but the training of the mind to think - Albert Einstein When Albert Einstein was in high school his Father asked his school’s headmaster what profession his son should pursue, the headmaster’s response was “It doesn’t matter, he’ll never make a success of [...]
You face difficult situations every day in the workplace. Whether you’re working with a stubborn coworker, a pushy salesperson, or an angry customer, it is important to handle these situations professionally. Each situation is different and will require you to respond and communicate in a way that is appropriate [...]
“This report, by its very length, defends itself against the risk of being read.” - Winston Churchill Writing is another form of communication, and it’s one that you will use often in the workplace. Just like verbal and nonverbal communication, written communication has its own set of rules. Whether you’re [...]
Emotional awareness in communication is often misunderstood and seldom if ever discussed or taught. Feelings play a big role in communication. Emotional awareness, or the ability to understand feelings, will help you succeed when communicating with other people. If you are emotionally aware, you will communicate better. You will [...]
"The most important part of communication is hearing what isn’t said”. - Peter Drucker Although verbal communication is important, spoken words make up only a small part of communication. The majority of communication is nonverbal. In fact, some research has shown that up to 93% of communication is nonverbal! The [...]
If you can’t explain it to a six year old, you don’t understand it yourself. Albert Einstein Verbal communication is sharing information with the use of speech or language. More simply stated, verbal communication is talking. Now I know you’re probably thinking, ‘I already know how to talk, why do [...]
“Put yourself in his/her shoes.” That’s what we tell someone when we want them to see things from someone else’s point of view. Empathy is the ability to communicate (send and receive messages) and lead by understanding others’ thoughts, views, and feelings. The Good Results of Empathy When empathy [...]
Communication to a Relationship is Like Oxygen to Life - Without it…it Dies Tony Gaskins A lot of people don’t realize this but listening is the most important part of communicating. Listening is not the same as simply hearing. When you listen to someone speak, you are engaged with them, [...]
Communication – The Human connection – Is the Key to Personal and Career Success Paul J. Meyer Communication is a two-way street. This means that both the person communicating and the person being communicated to have to participate. Communication happens when information is shared between two people. Since communication [...]