Many jobs require employees to work with customers or clients. Your students need to start developing their communication skills so they can successfully interact with customers when required to do so. The quality of customer service is an important factor clients consider when making decisions about where to shop or [...]
Conflict is a normal part of everyday life and this includes the workplace. No one can choose their coworkers or customers. Some people get along great with coworkers or customers, while others have difficulty with one another. Even people that typically get along can sometimes find themselves disagreeing with [...]
Communication is how people share ideas, knowledge, and information. Everyone has been a part of a team that doesn’t communicate well. It is very difficult to get things done when this is the case. It’s important that the lines of communication are open in order for a group to [...]
Networking, or forming professional relationships with people, is an important part of any job. Even if someone’s job doesn’t require them to work directly with customers, it never hurts to meet other people in the industry or profession. There are many benefits to networking, including the receiving and sharing of [...]
Every team is only as strong as its weakest member. All it takes is one weak member to bring the entire group down. Sometimes a silent group member can be just as harmful to the group as a negative group member. Someone who fails to participate is not only [...]
The conversations people have at work are not always about work. It is appropriate at certain times to socialize, or talk to other people about non-work-related things. Just like socializing with friends, co-workers and managers are expected to socialize with one another. Socializing at work helps strengthen workplace relationships. [...]
To demonstrate reliability means to show people that one can be depended upon. A team needs to be able to rely on all members of the team to do their part. The major benefit of teams is they are able to achieve more than an individual would on their [...]
Controlling personal emotions is important in life and especially the workplace. This is something that students seldom think about. Generally, they are used to "wearing their heart on their sleeve." However, behaving this way is unacceptable in the workplace. Having emotions or feelings about things is normal, but controlling these [...]
“We have two ears and one mouth, so we should listen more than we say.” ― Zeno of Citium This is a fairly common quote pertaining to good listening skills. It is no secret that good listening skills are essential for workplace success. In order for a team to [...]
Social skills are the methods people use to communicate with others. The process of using social skills is called socialization. Social skills are also known as interpersonal communication skills. In the workplace people communicate with each other everyday. Strong interpersonal communication skills enable them to talk with all types [...]